The Terms & Conditions

  1. Overview
    • The terms and conditions (Terms) set out below constitute a binding agreement between Otago Event Planning Limited (Promoter) and the person (you) holding or using a ticket (Ticket) to Ripe – The Wānaka Wine & Food Event (Event) irrespective of whether the Ticket was purchased by the person holding or using the Ticket. The Terms must be read in conjunction with all statements and directives shown or displayed on your Ticket, on-site at the Event, on the Promoter’s website and social media pages, or otherwise communicated by the Promoter from time to time, as these are deemed to be included in the Terms.
    • The Promoter reserves the right to vary these Terms at any time. Any variation will be effective immediately upon posting of the amended Terms on the Promoter’s website.
  2. The Event
    • The Event will be held on 23 March 2024 (Date). Where the Event cannot be held on this date, in accordance with clause 6, the proposed postponement date is 24 March 2024. If there is a postponement, Tickets purchased will automatically be valid for the postponed Event.
    • The Event will be held at Glendhu Station at a location described in more detail on the Promoter’s website (Venue).
  3. Your Ticket
    • When purchasing Tickets for the Event, you may be limited to a specified number of Tickets. If you exceed the stated limit you may have any or all of your orders and Tickets cancelled without notice by the Promoter. This includes orders associated with the same name, email address, billing address, credit card information or other information. Ticket limits apply to ensure fair access to Tickets and to reduce scalping.
    • Your Ticket, in electronic or paper form must be presented in order to gain admittance to the Event. The code on the Ticket uniquely identifies your Ticket and can be redeemed only once. If you are over the age of 18, you may be required to provide photo identification, which must match the name on the Ticket. If identification is not provided or does not match the name on the Ticket, the Promoter may deny you entry to the Event. The following identification will be accepted; a New Zealand Driver’s License, a New Zealand or Foreign Passport, Kiwi Access card or a HANZ 18+ card.
    • Tickets purchased online will be available to be printed by accessing the link contained in the confirmation email. You are responsible for printing your Ticket or providing the electronic version of the Ticket to gain entry to the Event.
    • While the Promoter takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The Promoter may cancel an order made as a result of such error, although in the case of a pricing error, the Promoter will endeavour to contact you to give you the option of purchasing the Ticket at the correct price.
  4. Pricing and fees
    • All Ticket prices are in New Zealand Dollars (NZD$) unless otherwise stated. All prices include GST unless otherwise stated.
    • All Tickets purchased through the Promoter are subject to a per Ticket service fee.
    • All transactions made by credit card are subject to a card processing fee.
  5. Transfer of Tickets
    • Where you wish to transfer or on-sell your ticket, you must contact the Promoter, at least one week before the Event, with the details of the Tickets being transferred and the name(s) of the transferee(s). The Promoter may then, in its sole discretion, approve the transfer of the Ticket(s) and update the name on the Ticket(s).
    • If you have purchased a Ticket, from someone other than the Promoter, and that Ticket is fraudulent or the name on the Ticket does not match the identification of the person seeking admittance to the Event, the Promoter may deny you entry to the Event.
    • No Ticket may be resold at a premium, used for advertising, promotion or other commercial purposes without prior written approval from the Promoter.
    • Any complimentary Tickets provided by the Promoter may not, without the prior written consent of the Promoter in each instance, be sold, transferred or used by anyone other than the person whose name is on the Ticket or to which the Ticket is registered. Where there is a breach of this clause the Promoter may deny any entry to the Event using the relevant Tickets involved in the breach.
    • WARNING: The resale of Tickets in certain circumstances is governed by sales legislation and may attract criminal penalties.
  6. Cancellations
    • If the Event cannot take place (in whole or in part) due to an event, circumstance, or situation outside of the Promoter’s reasonable control (including but not limited to any act of God, natural disaster, fire, flood, weather event, council or government sanction or order, actions or decisions of police or other authorities, act of terrorism, war or industrial action, or cancellation by the Venue owner (Specified Event) then the Promoter may, at their sole discretion, cancel or postpone the Event.
    • Where, due to the COVID government alert level (or any replacement system for COVID, or other pandemic or epidemic) (Covid Event) in Wānaka, or any other location, the Event is not feasible (as determined by the Promoter, at its sole discretion), the Promoter may at their sole discretion, cancel or postpone the Event.
    • Where the Event is postponed or cancelled due to a Covid Event or a Specified Event, you will not be entitled to a refund.
    • Where the Event is postponed due to a Covid Event or Specified Event and the postponed Event is cancelled, you will have the right to transfer your Ticket to the 2025 Event (provided the Promoter confirms this will proceed). If you wish to transfer your Ticket, you must give the Promoter notice in writing on or before 31 October 2024.
    • Where the Event is cancelled for a reason other than a Specified Event or a Covid Event, your Ticket price will be 100% refundable (excluding any booking or service fees paid to the Promoter). If the Event is cancelled in accordance with this clause 5, you may elect to have your Ticket transferred to the 2025 Event (provided the Promoter confirms this will proceed).
    • Where the Event is postponed due to a reason other than a Specified Event or a Covid Event, and the postponed Event is cancelled, you will have the same rights to a refund/transfer as set out in clause 5.
    • Other than as provided in this clause 6, Tickets are non-refundable.
    • Proof of purchase may be required for any refund.
    • The Promoter makes no guarantee that the Event will operate and takes no responsibility for any loss incurred by you caused by cancellation or postponement of the Event.
  7. General Terms
    • Once you leave the Event you cannot re-enter.
    • Admission is at your own risk. The Promoter will not be liable for any loss or damage or liability of any kind whatsoever (including consequential loss) whether suffered or incurred by you or another person and whether in contract, or tort (including in negligence), or otherwise and whether such loss or damage arises directly or indirectly from your use or the inability to use the Ticket(s) or from the Event.
    • By purchasing Tickets on behalf of others, including minors, you acknowledge that those parties are aware of all terms and conditions relating to their Tickets and their entry and attendance at the Event.
    • The Promoter will use reasonable endeavours to make the Venue accessible for those using wheelchairs, mobility scooters or with a disability. However, you acknowledge that the Venue has pre-existing natural terrain and it may be not be practicable to make all areas of the Venue accessible for all patrons.
    • Smoking and vaping are only permitted in the dedicated smoking areas at the Event.
    • There will be no cash used on site, you will need a debit/credit card to make all purchases.
    • You are not permitted to display any trading signs at the Event without prior written consent of Promoter.
  8. Safety
    • The Promoter and its authorised employees reserve the right to prohibit entry to, and remove all, persons under the influence of drugs, or engaging in disruptive or dangerous behaviour including, without limitation; throwing, casting, thrusting or firing any objects; instigating violence, racism or xenophobia; behaving in a way that others may interpret as provocative, threatening, discriminatory, or offensive; creating any threat to the life or safety of themselves or others, or harming another person in any way whatsoever.
    • All bags are subject to inspection at any point during the Event. Bottles, cans, glass, food, drink, alcohol, illicit drugs, illegal substances, fireworks, explosives, or any other items that may interfere with the enjoyment, comfort or safety of other persons or security at the Event cannot be brought into the Event.
    • Animals (except for certified guide dogs) and furniture are not permitted at the Event.
  9. Licensed Event
    • The Event is an all ages supervised event. Attendees aged 17 and under must be accompanied by a parent or legal guardian.
    • Purchase and consumption of alcohol is restricted to attendees aged 18 and over. Entry to the VIP area is restricted to attendees aged 18 and over.
    • For the purchase and consumption of alcohol, you must provide photo identification to the satisfaction of the Promoter and/or its employees and vendors. The following identification will be accepted; a New Zealand Driver’s License, a New Zealand or Foreign Passport, Kiwi Access card or a HANZ 18+ card.
    • Alcohol cannot be taken outside the Event.
    • Alcohol will not be served to anyone who is intoxicated. Anyone deemed intoxicated will be denied entry to the Event and/or asked to leave the Event at any time during the Event and will not be permitted re-entry into the Event.
  10. Privacy
    • You authorise the Promoter to collect, retain and use information about you for the purpose of organising and operating the Event, and any future events operated by the Promoter, and to disclose information about you, as is reasonably required for these purposes.
    • Promotional photos and videos will be taken at the Event and by purchasing a Ticket and entering the Event you give permission for your likeness to be used by the Promoter. If you do not want your image used by the Promoter in any future promotional activity please contact the Promoter.

Privacy Policy

  1. Overview
    • We respect the privacy of all our customers who use the website to purchase tickets online. We are committed to all users to protect their personal information provided during the online sign up and transaction processes.
    • By accessing and using the website, you will be deemed to agree to this Privacy Policy.
    • This Privacy Policy is based on the Information Privacy Principles in the Privacy Act 1993.
  2. Variation
    • We reserve the right to vary this Privacy Policy at any time. Any variation will be effective immediately upon posting of the amended Privacy Policy on the website. By continuing to access and use the website, you agree to be bound by the amended Privacy Policy.
  3. How information is collected by us
    • We collect personal information from you, including information about your:
      1. name;
      2. contact information;
      3. location;
      4. computer or network;
      5. interactions with us;
      6. billing or purchase information; and
      7. any preferences you tell us about.
  1. Use of information collected by us:
    • We collect your personal information in order to:
      1. ensure that the Tickets you purchase are delivered to you;
      2. contact you where we consider necessary in relation to your purchase, including to advise you of any changes/cancellations that may occur and those which we have been made aware of;
      3. help diagnose problems with our server and to administer our website;
      4. provide you with further information about the website and other websites or services offered by or third parties, which we consider may be of interest to you. Personal financial information, such as credit card details, are collected for credit card transactions for identity verification and billing purposes; and
      5. improve our business processes, such as our security, speed and information systems. We may also use such information to do internal research on your demographics, interests and behaviour to better serve you and other users.
    • At any time, we may disclose any and all information that we collect from you where we believe disclosure is appropriate to comply with law, to protect the rights, property or safety of us, our users or others, or to satisfy legal processes or governmental requests.
    • We will not disclose your personal information in any way, other than in accordance with this Privacy Policy or the Privacy Act 1993.
  2. Optional Information
    • If you choose not to provide us with the personal information required, we will be unable to issue tickets to you.
  3. Security of information collected
    • We keep your information safe by storing it in encrypted secure files, and only allowing certain staff access to it.
    • All of our staff who have access to your personal information will maintain strict confidence of such information at all times.
    • We keep your information for 6 months, at which point we securely destroy it by taking reasonable steps to erase or de-identify personal information.
  4. Access and correction
    • Under the Privacy Act 1993, you have the right to seek access to information which we hold about you and to correct that information if it is incorrect.
    • If you would like to ask for a copy of your information, or to have it corrected, please contact us at [email protected].
  5. Secure online transactions
    • For purchases through the website, we process your credit card details securely over the internet using a PCI accredited internet payment security system. As well as our SSL encryption on the website and a secure browser at your end, we endeavour to take all measures to ensure that your credit card and anonymity are protected when you purchase from us online.
  6. Cookies
    • Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept Cookies. We use Cookies to deliver content specific to your interests, to save your password so you do not have to re enter it each time you visit the website and for other purposes relating to your transactions on the website. We also use Cookies for tracking the statistics of the website to allow us to better understand our users and to improve the functionality and layout of the website. If you do not wish to receive any Cookies, you may set your browser to either prompt or refuse Cookies. Please note that rejecting Cookies will disable your browser from purchasing tickets from the website.